NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt. An exception for this is when ordering personalised products such as embossed products or with Swarovski stickers attached. When returning or exchanging a product the shipping costs will be paid by the customer. Only items purchased directly from TCF’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in new condition, original packaging, including any accessories, manuals, and documentation. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Returns made without receipt may be refused. TCF reserves the right to deny any return.
Please contact our Customer Support team on firstname.lastname@example.org to start the return process. Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
We at The Case Factory (TCF) warrant our products against defects in material or workmanship for a period of six (6) months from the original date of purchase of the product by a consumer (the “Warranty Period”). TCF does not warrant, and is not responsible for, any smart phone or other device made by anyone other than products manufactured by TCF or products bought from our Outlet/at reduced price. TCF does it utmost to ensure that products we sell are free from any defects at the date of purchase. If a material or workmanship defect arises with regard to any TCF product, and a valid claim is received within the Warranty Period, we will at our option: a) repair the TCF product using new or refurbished parts; b) replace the TCF product with a new or refurbished TCF product; or c) refund the purchase price of the defective TCF product. For the purposes of this limited warranty, “refurbished” means a product or part that has been returned to its original specifications. In the event of a defect, these are your exclusive remedies. Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, TCF expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that TCF shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any TCF product. For the avoidance of doubt, the limited warranty does not cover:
• Defects and damage due to loss, theft, fire, water, or natural disasters.
• Problems or damage caused by misuse, neglect (knocks, dents, crushing, falling etc), accidents or unjustifiable repair or modification.
• Aesthetic changes, defects and damage due to normal wear and tear and ageing (e.g. scratches, worn leather and flaking paint, etc.).
It is important that customers carefully examine the item when they have been received. If your item has been damaged during transport, you must report this as soon as possible to the customer service. If you discover that an item is damaged or does not match the item you ordered, you have to contact customer service within 30 days. In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the TCF product. Please note that leather is a natural material that is sensitive to humidity, grease, hand lotions, abrasive surfaces etc and the extreme wear and tear derived from the frequent use of a mobile phone (100 times per day) will cause corners, edges and colors and the general appearance of the case to deteriorate much faster than compared to other small leather goods products. Please read the leather care instructions on how to handle your leather case properly.